Open tickets
268
+13.1%
Chart GroupsPro
Support Desk
Tickets by priority, first response time, customer satisfaction, and tickets by channel.
Pro
Tickets by priority, first response time, customer satisfaction, and tickets by channel.
Support Desk
Quilloak support team · Oct 26 to Nov 1, 2026
Oct 26 to Nov 1
First response
1h 34m
+7.1%
Resolution time
11h
+1.7%
CSAT
91.5%
-0.4 pts
Tickets solved
763
-4.7%
Tickets
New tickets per day by priority, 794 this week
- Urgent
- High
- Normal
- Low
Channels
Where this week's tickets came in
794Tickets
Customer satisfaction
Share of survey answers that were satisfied
- Survey answers
- 224
- Satisfied
- 205
- Not satisfied
- 19
- Answer rate
- 29%
First response time
Median time to the first reply, by day
- This week
- Week before