Support Desk

Quilloak support team ยท Oct 26 to Nov 1, 2026

Oct 26 to Nov 1

Open tickets

268

+13.1%

First response

1h 34m

+7.1%

Resolution time

11h

+1.7%

CSAT

91.5%

-0.4 pts

Tickets solved

763

-4.7%

Tickets

New tickets per day by priority, 794 this week

  • Urgent
  • High
  • Normal
  • Low

Channels

Where this week's tickets came in

794Tickets

Customer satisfaction

Share of survey answers that were satisfied

Survey answers
224
Satisfied
205
Not satisfied
19
Answer rate
29%

First response time

Median time to the first reply, by day

  • This week
  • Week before
BlocksSupport DeskCode