Dashboard

Every call your agents made and took, and how each one ended

Nov 1 to Nov 6

Calls handled: 35,730+12%; Up3,750vs last month
Answer rate: 72.0%+4%; Up2.8 ptsvs last month
Leads qualified: 6,420+19%; Up1,010vs last month
Appointments booked: 2,810+18%; Up420vs last month
Spend: ₹4,12,000+10%; Up₹39,000vs last month

Call outcomes

Qualified
Booked
Callback
Transferred
Not interested

This month in detail

Nov 1 to Nov 6

Agent performance

Lead Qualifier18,42038% success
Front Desk12,31082% success
Site Visit Booker9,87046% success
Payment Reminder6,24061% success
Lapsed Lead RevivalPaused3,15017% success
Post-visit SurveyDraft00% success

Calls by channel

Outbound13,680
Inbound6,910
WhatsApp3,260
Web widget1,880

Outbound and inbound

Outbound: 8,815
Inbound: 2,992

Conversion funnel

Dialed12,950
Connected8,67067%
Qualified2,80022%
Booked1,0468%

Calls by language

English9,82038%
Hindi7,41029%
Kannada3,16012%
Tamil1,9408%
Telugu1,6206%
Marathi1,2805%
Bengali4102%
Spanish900%