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AI agent guides and stories.

Customer stories, product updates and how-to guides from the team that builds Shipkin.

Customer StorySep 24, 20264 min read

How Tidewell clears the refund queue by noon

A six-person support engineering team rebuilt refund handling around five AI agents. Every refund decision is now drafted before standup, and a person approves each one.

Latest stories and guides

Product UpdateSep 17, 20263 min read

Product update: reusable agent workflows

Chain Scout, Sketch, Forge, Probe and Relay into one saved workflow, then run it again on the next ticket with the same steps, checks and approvals.

Customer StorySep 10, 20263 min read

Marrow & Co: 40,000 listings cleaned in one sprint

Marrow & Co had 40,000 product listings across four markets with mixed size formats, missing translations and duplicates. The agents cleaned them in a two-week sprint, with a merchandiser approving every batch.

GuideAug 27, 20265 min read

AI agents for product teams: a guide to the five agents

What Scout, Sketch, Forge, Probe and Relay each do, three ways to brief them, a first project in four steps, and the decisions that stay with your team.

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