Analytics
Analytics
Where clients feel heard, and where they don't. Patterns over the last 90 days unless a card says otherwise.
Felt heard over time
This periodSame weeks last year
- Week of 18 May: 91.1% felt heard, 90% the same week last year
- Week of 25 May: 88.8% felt heard, 85.6% the same week last year
- Week of 1 Jun: 92.9% felt heard, 80.3% the same week last year
- Week of 8 Jun: 88.1% felt heard, 82.2% the same week last year
- Week of 15 Jun: 89.7% felt heard, 86.3% the same week last year
- Week of 22 Jun: 90.8% felt heard, 87.9% the same week last year
- Week of 29 Jun: 90.1% felt heard, 80.5% the same week last year
- Week of 6 Jul: 91.6% felt heard, 87.3% the same week last year
- Week of 13 Jul: 93.9% felt heard, 83.9% the same week last year
- Week of 20 Jul: 90.2% felt heard, 88.9% the same week last year
- Week of 27 Jul: 88.3% felt heard, 82.1% the same week last year
- Week of 3 Aug: 91.6% felt heard, 84.3% the same week last year
- Week of 10 Aug: 89% felt heard, 87.7% the same week last year
- Week of 17 Aug: 91.2% felt heard, 87.4% the same week last year
- Week of 24 Aug: 92.3% felt heard, 84.5% the same week last year
- Week of 31 Aug: 88.6% felt heard, 85.3% the same week last year
- Week of 7 Sep: 91.2% felt heard, 83.3% the same week last year
- Week of 14 Sep: 92.6% felt heard, 82% the same week last year
- Week of 21 Sep: 95.4% felt heard, 86.1% the same week last year
- Week of 28 Sep: 93.2% felt heard, 83.3% the same week last year
- Week of 5 Oct: 93.6% felt heard, 83.9% the same week last year
- Week of 12 Oct: 93.2% felt heard, 88.5% the same week last year
- Week of 19 Oct: 94.7% felt heard, 87% the same week last year
- Week of 26 Oct: 92.3% felt heard, 80.9% the same week last year
- Week of 2 Nov: 92.3% felt heard, 86.7% the same week last year
- Week of 9 Nov: 90.7% felt heard, 85.7% the same week last year
Felt heard by session number
84% felt heard after a first session, against 93% after later ones. Last 90 days.
- First session: 84% felt heard
- Sessions 2 to 3: 91.9% felt heard
- Sessions 4 to 7: 92.9% felt heard
- Session 8 on: 94.3% felt heard
Short of yes, week by week
191 answers in 12 weeks were "Partly" or "Not really". Each one opened a follow-up.
PartlyNot really
By mode
Video, in person, or phone.
- Video92% of 1957
- In person94% of 519
- Phone89% of 323
By language
The language of the session.
- English92% of 2151
- Hindi93% of 313
- Kannada90% of 79
- Malayalam92% of 76
- Urdu93% of 70